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case studies
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Global Crossing saves time and money while improving customer
satisfaction with About:Time® for
Exchange Server
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Global Crossing was faced with a growth business challenge. As a world leader
in providing integrated, global IP-based networking to clients around
the world, they faced increasing challenges in scheduling people and
equipment to service a rapidly growing client base. Global Crossing
serves integrated IP service to 700 carriers and Fortune 500 clients
located in 600 cities in 60 countries. It was taking hours and days to
schedule maintenance for critical devices used to satisfy their
customers. With About:Time they were able to get answers to their
scheduling questions in seconds, lowering their costs while enhancing
customer satisfaction. Read the full
story...
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eOptimize Generates Immediate Productivity Gains for Memorial Health
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Anaheim Memorial Medical Center (AMMC) performs hundreds of procedures each day,
activities for which the centralized scheduling department provide
booking services. Anaheim experienced many scheduling challenges in
their environment including: stakeholder complaints and dissatisfaction
with the scheduling experience, inconsistent scheduling outcomes,
difficulty scheduling complex appointments, competition for resources
with very aggressive activity schedules and the absence of a future
pathway to future needs via their legacy system. All these problems were solved by About:Time for Healthcare, resulting in
better resource utilization which increased revenue, increased call
volumes, and created higher stakeholder satisfaction. Read the full story...
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HMMH Improves Revenue, Streamlines
Operations with About:Time® for Exchange Server
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Harris Miller Miller & Hanson Inc. (HMMH) is a Boston-area engineering firm
with an international reputation. Since it was founded in 1981, it has
become the premier noise and vibration control company in the
transportation field. HMMH provides a full range of acoustical
environmental services for airports, highways, rail and transit systems,
military activities, construction projects, industrial sites, and
recreational facilities. HMMH’s highly sophisticated measurement
equipment is deployed around the world for days or weeks at a time.
Resource contention for both the highly trained engineers using the
measuring equipment and the equipment itself resulted in many lost
revenue opportunities. About:Time helped insure the right equipment was
at the right project with the right engineer, increasing revenue for
HMMH and reducing the time for completion of these large projects.
Read the full story...
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