About:Time® for Exchange Server

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Managing The Customer Scheduling Function Is Demanding.

Ensuring that the right person with the right skills is sent to the right job efficiently and on time is the most demanding challenge faced by any service organization.  Schedulers must know exactly when people and resources are available while customers wait on the phone.  Enterprises have invested in Microsoft Exchange and Outlook calendars, but they have no way to leverage this investment into real-time scheduling solutions. If you need to do this across multiple time zones or geographies, the scheduling problem is even tougher.

Solutions To Tough Problems In Real Time.

AboutTime for Exchange Server solves this difficult problem by providing solutions to your complex scheduling problems in seconds.  AboutTime is the first enterprise time management solution to automate activity and resource scheduling.  Traditional applications require users to decide what will happen when and where, because those solutions are based on calendars.  That works in simplistic time management environments, but as activity volumes, resource contention, or the complexity of enterprise operations increase, calendar-based solutions are less effective or impossible to use.

AboutTime automates time management, so that the enterprise can focus on critical business objectives.  It is the only solution that uses Microsoft Exchange Server and the power of dynamic scheduling technology to deliver superior real-time scheduling solutions with these benefits:

1. Lower costs by more effective use of your human resources.
2. Increased customer satisfaction by providing faster scheduling solutions that meet your customer’s own needs.
3. Meeting contractual deadlines

How It Works.

Our scheduling engine is based on constraint-based optimization.  Constraints are limitations on your people or resources.  For example people are constrained by availability, skill level, geography, and language. When presented with a scheduling request, AboutTime searches all the relevant constraints from: 

• Microsoft Exchange
• Outlook calendars
• Configured constraints stored in AboutTime
• Optionally, obtain constraints from your existing IT systems

Within seconds, our optimization engine presents the best set of schedule times that will satisfy all the constraints of the scheduling request.  Once a time is chosen, the individual calendars and availability of resources are instantly updated.

Product Architecture.

AboutTime is developed entirely using Microsoft’s .NET architecture. Our web services based architecture combined with Microsoft Exchange lets AboutTime seamlessly integrate into your scheduling workflow. All interfaces are published as web services.  The software is designed to be installed inside your corporate firewall and Microsoft Active Directory Services are used to provide robust security.  The core scheduling functions are implemented by proprietary algorithms developed from leading operational and constraint-based research and proven in the field by global customers.  Please view our white paper, to learn more about our AboutTime product architecture.

Learn More.

We are the experts in solving dynamic people and resource constrained scheduling problems.  If you need to schedule hundreds of field service people to satisfy your customer requests, talk to us about how we can give you the answers you need.  Please call us at 1-800-910-1373 or request more information.

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