how it works

1. CUSTOMER CALLS

Request service or activation
Wants to schedule appointment

2. CONTACT CENTER

Queries AboutTime real time scheduling engine

• What resources are required to do customer request
• What skills required to do job
• What geography is involved
• What other resources (rooms, equipment, trucks, etc)
• Queries calendars to determine free busy information

Within Seconds AboutTime delivers feasible options

• "Tomorrow at 3PM is available"
• "Friday, this week, at 10AM"
• "Next Tuesday at 1PM is also available"

3. CUSTOMER SELECTS DATE AND TIME

"Next Tuesday at 1PM would be great"

4. JOB APPOINTMENT SCHEDULED

AboutTime instantly updates

• All affected calendars
• All affected resource pools

Emails sent to customer and internal resources (optional)
Documents attached to appointment (optional)
Mapping info for mobile workforce attached (optional)

RESULTS

20% reduction in cost of scheduling
2-10% better utilization of people and resources to do job
Fewer missed appointments
Happy customers who received fixed appointment within 1 minute of placing a call

Learn More

We are the experts in solving dynamic people and resource constrained scheduling problems. Talk to us about how we can give you the answers you need.  Please call us at 1-800-910-1373 or request more information.
 

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