products
At eOptimize, we are at the intersection of business process improvement, work flow, and scheduling. Our highly scalable scheduling platform is designed to be integrated directly into an organizations business processes and IT infrastructure. Our scheduling solution solves complex scheduling problems for global organizations that involve:
Customer facing events or interactions
Across multiple time zones
When multiple people have to be coordinated
Skill sets and resources must be matched to the customer need
And each individual and resource is being scheduled for a short time duration (hours, ½ days, or a day, or at most two)
Global customers have solved challenging scheduling problems using our highly scalable and dynamic scheduling platform to create these business improvements: Reduction in the number of schedulers by over 20%
Fewer missed or conflicted customer appointments
Improved the customer experience by making sure the right people are at the right place at the right time
Increased resource utilization, by tightening up the schedules of all the people involved in customer events
Increased revenue |