telecommunication service scheduling

New Service Activations

Telecommunication companies who provide data services to business customers need to provide responsive and coordinated activities around new service activations. Telecommunication companies use AboutTime for Exchange Server to automatically solve the challenges of scheduling of new service activations.

Automated Scheduling

Our platform schedules the field support team that needs to go to a customer site, insuring that time zones, geography, spoken languages, and skill set are matched to the customer. We go beyond field scheduling and dispatch, by automating the back office work flow around new service activations. This includes all provisioning technicians, account managers, billing experts – everyone that needs to be involved in the process.

Correct Answers in Seconds

We can schedule individuals or we can draw from teams of people. Where full-time schedulers can take hours or days to schedule just one new service activation, AboutTime for Exchange Server provides answers in seconds. We insure that every schedule is valid and includes everyone involved in the process. Once a schedule is chosen, we instantly update everyone’s calendar with their individual tasks.

Customer Benefits

With AboutTime, our customers have gained these benefits:

1. Reduced the number of schedulers
2. Fewer missed or conflicted customer appointments
3. Improved the customer experience by making sure the right people are at the right place at the right time
4. Increased resource utilization, by tightening up the schedules of all the people involved in service activations

Product Architecture

AboutTime is developed entirely using Microsoft’s .NET architecture. Our web services based architecture combined with Microsoft Exchange lets AboutTime seamlessly integrate into your scheduling workflow. We work with your existing IT infrastructure, letting you leverage your infrastructure investments while automating the scheduling functions. The core scheduling functions are implemented by proprietary algorithms developed from leading operational and constraint-based research and proven in the field by global telecommunication customers. Please view our white paper, to learn more about our AboutTime product architecture

Learn More

We are the experts in solving dynamic people and resource constrained scheduling problems. If you need to automatically schedule the people and resources for new service activations, talk to us about how we help telecommunication companies every day. Please call us at 1-800-910-1373 or request more information.

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