|
1. Answer Customers in Seconds when they call looking for sales or service
Customers love the ability to select service when they want it. AboutTime gives customers options for service that you know are available and optimized.
2. Make your people more efficient by optimized scheduling
Even though the customer can choose their appointment date and time, you know that the options given to them have been optimized for travel, availability, shift schedules, and your internal business practices.
3. Lower cost with right people in right place at right time…..the first time
AboutTime takes all the necessary skill sets, authorizations, language issues, and makes sure the right people are at the job when expected.
4. Fewer missed appointments
Once the appointment is set, the customer is sent a confirming email with date and time, and scheduled resources have all the relevant travel and mapping information (if necessary) to get to the appointment. Fewer missed appointments results in happier customers and lower costs for you.
5. Lower cost of scheduling by 20%
Independent studies have shown that optimized scheduling can reduce the cost of scheduling appointments by up to 20%. This has been confirmed by eOptimize customers who have achieved an ROI of a few months when they implemented AboutTime real time scheduling.
6. Allow your customers to self-schedule
Allowing your customers to schedule themselves through a customized web portal lowers costs even more and allows 24x7 service to be provided automatically. You don’t have to expose calendar information, simply allow customers to choose a time and date that you know you can service in an efficient manner.
7. Increase efficiency of your mobile workforce
Your field teams are some of the most expensive resources in the organization. Using off the shelf mobile smart phones, your teams are in constant contact and their free/busy information is available for smart scheduling and they can adjust for any unplanned interruptions.
8. Get more out of your existing IT systems and business processes
eOptimize has employed state of the art SOA (Services Oriented Architecture) in our scheduling platforms. This allows standard web browser user interfaces and a complete web services library for ease of integration into your legacy applications. Our scheduling platform is an afterburner addition to your enterprise IT systems.
9. Enforce standard business practices and standards
Standard processes for scheduling internal resources and standard processes for customer service are facilitated by the use of automated scheduling systems.
10. Leverage your MS Exchange infrastructure investment
Your organization has invested in a Microsoft Exchange backbone to standardize your communications backbone. AboutTime leverages that investment by providing a business application that utilizes your Exchange investment.
|
